退款政策

Refund & Return Policy

At ROOAR, your satisfaction and well-being are at the heart of everything we do. We take great care in creating natural body care products that are safe, effective, and nourishing. However, due to the nature of our formulations, we are only able to offer returns or refunds under specific conditions.

Returns & Refunds

Because our products are personal care items, we cannot accept returns or exchanges unless:

• An item is faulty, damaged in transit, or

• You experience an allergic reaction within the first 14 days of purchase

If any of these apply, please contact us at hello@rooar.co with your order number, details of the issue, and clear photos (where applicable). Once approved, we’ll offer a refund or replacement as appropriate.

Allergic Reactions

We understand that every skin type is different. If you experience any irritation or reaction, stop using the product immediately and reach out to us within 14 days of receiving your order. We'll do our best to assist you.

We encourage all customers to carefully review our full ingredient list before purchasing. If you’re unsure or have known sensitivities, feel free to contact us at hello@rooar.co prior to purchase — we’re happy to help guide you.

Please Note:

• We do not offer refunds for change of mind or on opened/used products unless faulty

• Refunds are issued to the original payment method within 5–7 business days of approval

• Return shipping (if required) is at the customer’s expense unless the product was incorrect or defective

Thank you for your understanding and support of our small, purpose-driven brand. If you have any questions or concerns, don’t hesitate to get in touch. 

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