Refund & Return Policy
At ROOAR, your satisfaction and well-being are at the heart of everything we do. We take great care in creating natural body care products that are safe, effective, and nourishing. However, due to the nature of our formulations, we are only able to offer returns or refunds under specific conditions.
Because our products are personal care items, we cannot accept returns or exchanges unless:
If any of these apply, please contact us at hello@rooar.co with your order number, details of the issue, and clear photos (where applicable). Once approved, we’ll offer a refund or replacement as appropriate.
We understand that every skin type is different. If you experience any irritation or reaction, stop using the product immediately and reach out to us within 14 days of receiving your order. We'll do our best to assist you.
We encourage all customers to carefully review our full ingredient list before purchasing. If you’re unsure or have known sensitivities, feel free to contact us at hello@rooar.co prior to purchase — we’re happy to help guide you.
We do not offer refunds for change of mind or on opened/used products unless faulty
Refunds are issued to the original payment method within 5–7 business days of approval
Return shipping (if required) is at the customer’s expense unless the product was incorrect or defective
Thank you for your understanding and support of our small, purpose-driven brand. If you have any questions or concerns, don’t hesitate to get in touch.
我們希望您對您的訂單感到滿意。但是,如果您希望取消訂單或退回可能已損壞的商品,或者您對產品不滿意,請在收到訂單後 7 天內通知我們。
發起退貨
步驟 1:請在收到訂單後 7 天內發送電子郵件至 hello@rooar.co,並提供您的訂單號碼、您要退貨的商品以及原因。
步驟 2:我們將向您發送一封確認電子郵件,以及說明和回覆地址。我們建議透過掛號送貨方式退回您的物品並附上追蹤號碼,因為我們對未送達的退回產品不承擔任何責任。
步驟3:我們將在收到退回的產品後立即處理您的退款。請等待兩週時間,退款才會匯入您的帳戶。
請注意,退款時我們會考慮退回產品的狀況。除非產品在運送過程中損壞、有缺陷或提供了錯誤的產品,否則我們不會退還原始運費或退貨郵資。
有時您可能會注意到批次之間的微小產品差異。這些是由我們原材料的季節性波動所造成的。例如,不同的有機油作物的顏色每年都會略有不同。這些變化積極表明我們致力於使用純有機成分。
所有 ROOAR 產品均經過皮膚病學測試並批准用於敏感肌膚。我們產品中的有機油和植物萃取物是純淨的,並通過了包括 Ecocert、Natrue 和 Soil Association 在內的領先認證機構的認證。雖然對某些成分過敏或輕微反應的情況很少見,但還是有可能發生。
**如果您有敏感皮膚或過敏反應史,請務必在使用前 2-3 天在手腕內的小區域測試身體產品。
如果您不確定哪種產品適合您,請透過 customercare@arbucosmetics.com 與我們聯絡。我們的專家將很樂意提供協助。