Refund Policy

RETURNS

We hope that you will be delighted with your order. However, should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 7 days of receiving your order.

INITIATING A RETURN

Step 1: Please email hello@rooar.co within 7 days of receiving your order and provide your order number, the goods you are returning, and the reasons why.

Step 2: We will send you a confirmation email, along with instructions and a return address. We recommend returning your items by registered delivery with a tracking number as we cannot be responsible for returned products that do not reach us.

Step 3: We will process your refund immediately after receiving the returned products. Please allow two weeks for the refund to post to your account.

REFUND LIMITATIONS

Please note that we will consider the condition of the products being returned when making a refund. We do not refund the original delivery charge or the return postage unless the products are damaged during shipping, defective, or the wrong product has been supplied.

VARIATIONS BETWEEN PRODUCTS

Sometimes you may notice minor product variations between batches. These are caused by seasonal fluctuations in our raw ingredients. For example, different organic oil crops can vary slightly in color year to year. Such variations are a positive indication of our commitment to using pure organic ingredients.

RARE CASES OF SENSITIVITY TO CERTAIN ORGANIC INGREDIENTS

All ROOAR products are dermatologically tested and approved for sensitive skin. The organic oils and plant extracts in our products are pure and certified by leading certification organizations including Ecocert, Natrue, and Soil Association. While sensitivities or mild reactions to certain ingredients are rare, they can occur.
**If you have a history of sensitive skin or allergic reactions, please be sure to test body products on a small area inside your wrist for 2-3 days prior to using.

If you are unsure which product is the right one for you, please contact us at customercare@arbucosmetics.com. Our specialists will be happy to help.